By: Kelly McGalliard
My role as Operations Manager for PGA WEST Residential Association is to support the Board of Directors, Association Committees, General Manager, Landscape Manager, Maintenance Manager, Reconstruction Manager, Administrative Staff and Field Employees in a joint effort to service the HOA needs of our residents. I consider my position to be that of ‘facilitator’, acting as liaison between the Board, Committees, the General Manager, Legal Counsel, Insurance Agent, Contractors and our home and lot owners; I wear the HR hat, facilitating our employees and I work in conjunction with the General Manager in administering the day to day operation of PGA WEST Residential Association, Inc.
I can generally be reached at (760) 771-1234 ext. 15 or you can find me at the Customer Service Center, located at 54-320 Southern Hills, where I am accompanied by your team of administrative personnel. In our Accounting Department Chris Morlot is at ext. 27; Chris will be happy to assist you with your billing inquiries. She is also available for your convenience to enroll you in our direct debit or Visa/MasterCard payment program. The Association has two Customer Service Representatives available to receive your telephone calls, e-mails and personal visits to the Customer Service Center. Barbara Van Fleet, at ext. 10, can assist you with work order requests, general information and architectural variance application information. Kari Martin, at ext. 11, is accessible to assist you with work order requests, general information as well as provide you with your escrow and refinance ‘HOA’ documents. Rick Mullins, at ext. 18, is the Administrative Assistant to the Landscape/Irrigation, Maintenance and Reconstruction Departments. Rick will answer general questions related to the aforementioned departments and schedule appointments as needed.
In addition to working with administrative staff, your management team and board are always planning ahead. Due to the vastness of the operation, this is a necessity. Orders for items such as fall and spring flowers, grass seed, sprinkler parts and replacement light bulbs must be placed beforehand. Our large contracts for routine landscape maintenance, pool/spa maintenance, insurance, are negotiated in advance, so that we can incorporate these costs into the annual budget. Additional contracts for ‘Reserve Work’, including flat roof work, exterior painting, asphalt seal and slurry, pool/spa plaster and furniture refurbishing, must also be implemented annually. The budget preparation process is extensive; it begins in July and is completed by October so that in accordance with the law, the Association members receive their budgets for the coming year in a timely manner.
Many of the functions of the Homeowners’ Association are directed by the Davis Sterling Common Interest Development Act. This set of regulations provides us with rather specific instructions on how to conduct our business. Some of the issues addressed include elections, meetings, minutes, disclosure, document enforcement, definitions of homeowner association responsibilities verses homeowner responsibility and a few personnel matters are addressed, so California legislature has provided an excellent reference tool on how to govern the Association. The remainder of our service to you is based upon our slogan, which is “WE WORK HARD TO MAKE YOU HAPPY”! We sincerely hope that you find that we are successful in living up to our commitment. If there is anything we can do to enhance your experience as a ‘Res.I’ homeowner, please do not hesitate to contact us.
OPERATIONS MANAGER’S MESSAGE
